Question 1

How much will my service cost?

Accepted Answer

A Regular Clean service is $55 per hour (minimum 3 hours) paid directly to your cleaner, a local independent operator, on your service days. You choose how much time you like to book. When booking we, suggest selecting the amount of time based on your budget – your cleaner will then confirm what can be achieved within the time allowed.

A Spring Clean service is $65 per hour (minimum 3 hours).

Question 2

How do I pay?

Accepted Answer

All payment is paid directly to your cleaner. Please remember that your cleaners are local independent operators who rely on this income, so we encourage our clients to make sure all payments are timely.

Question 3

What happens after I book online?

Accepted Answer

We start looking for your perfect cleaner as soon as we receive your request. During busy periods, this may take up to 2 weeks however we will keep you informed along the way. You will receive a notification from us once you’ve been matched and your cleaner will be in touch shortly after to schedule your clean.

Question 4

How soon can my cleaner start?

Accepted Answer

Scheduling is completed by your cleaner and yourself. As part of our matching process, we ensure the cleaner has availability for your cleans and frequency requested.

Question 5

Do I need to supply anything?

Accepted Answer

Local cleaners generally provide their own vacuum, mop/bucket and cleaning products, however if you prefer your cleaner to use your cleaning products e.g. your preferred eco-friendly cleaning products, cloths, mop or vacuum, please let them know.

If you have any unique surfaces or preferences, we recommend providing your own products and discussing this with your cleaner on your initial walk through.

Please discuss any health or environmental factors with your cleaner before they start.

Question 6

What’s generally included in Regular Cleans?

Accepted Answer

While each service is customized, the following are commonly requested tasks:
·         Dusting all surfaces, including furniture and decorative items.
·         Vacuuming and mopping floors throughout the home.
·         Cleaning and sanitizing kitchens, including benchtops and sinks.
·         Bathroom cleaning, including showers, bathtubs, toilets, and sinks.
·         Emptying bins and replacing liners.
·         Light tidying of living areas, including fluffing cushions and straightening throws.
·         Spot-cleaning mirrors and glass surfaces.

Question 7

What’s generally included in Spring Cleans?

Accepted Answer

While customized to your preferences, the following tasks are commonly requested:
·         Deep cleaning of kitchen appliances, including the oven and fridge.
·         Scrubbing and sanitizing of bathrooms, including tiles and grout.
·         Cleaning behind and under furniture (where accessible).
·         Washing interior windows, tracks, and sills.
·         Vacuuming and steam cleaning carpets or rugs (if requested).
·         Wiping down walls, baseboards, and doors.
·         Dusting ceiling fans, light fixtures, and vents.

Question 8

What happens if my cleaner is sick or leaves?

Accepted Answer

If your cleaner needs time off, we can arrange for another cleaner to step in while they’re gone and prioritise your replacement as an existing customer.

Question 9

What if I’m not happy with my cleaner?

Accepted Answer

We do everything we can to make sure you are matched to your perfect cleaner but in the event you are not happy with your cleaner or don’t feel they are the right fit for your home, we'll do our very best to match you with someone else as quickly as possible as we understand a distribution to your schedule can have a domino effect. We would also love to hear any feedback you have on your cleaner.

Question 10

How can I provide feedback?

Accepted Answer

Sunday clean is a feedback driven business. We really care about our clients and their experience. Our client experience team will check in with you after your service, and along the way to request feedback. We use feedback to identify areas where we can further support our clients, provide a great service and your experience with your cleaner.
 
We welcome feedback any time – you can email us at info@sundayclean.com.au.(mailto:info@sundayclean.com.au)